FREQUENTLY ASKED QUESTIONS
How Long are the Reservations?
– You may rent up to 8 hours in one full day
– We offer multi-day rentals if you have a TRPA approved buoy
What Are The Time Frames For A Half-Day, 4 Hour Rental?
– Morning Rentals will start between 9:00 and 10:30am
– Afternoon Rentals will start between 2:00 and 3:30 pm
What Is The Best Time To Rent A Boat?
The ideal time to start a rental is between 9 and 10am. Lake Tahoe is known to get windy in the afternoon.
What is the Cancelation Policy?
- -We take 100% of the payment at the time of booking. The summer season is very short and very busy. We encourage you to make a reservation as soon as possible to ensure you get the exact date and boat you would like.
- -We have a 7 day cancelation policy. If you need to cancel your reservation you must do so 7 days from your scheduled reservation in order to receive a full refund. If your reservation is canceled inside the 7 day window you will forfeit the entire amount of the reservation. No-shows will be charged the full price.
- -Customers will also receive a full refund or credit if the operator cancels due to extreme weather conditions or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation.
If you have any questions please give us a call at (775) 443-4089
USCG REGULATION FOR LAKE TAHOE Please note that any rental boat on Lake Tahoe can only carry 13 passengers max. Please do not show up with more than 12 passengers as the captain will account for the 13th spot. If other companies tell you they can take more than 13 passengers they are doing so illegally. Do not risk it, it will ruin your day.
* Policy On Air Quality –
- The Sierra Nevada Mountains are prone to fire season in August and Sept .
- Air quality can change daily.
- We use IQ Air to determine daily air quality
- If the air quality in the area is over 150 the client can request a full refund
- We do not offer refunds if air quality is under 150.
- By renting during these months you are assuming the risk of having poor air quality
- https://www.iqair.com/
newsroom/what-is-aqi
What If The Air Quality Is Bad?
- The Sierra Nevada Mountains are prone to fire season in August and Sept .
- Air quality can change daily.
- We use IQ Air to determine daily air quality
- If the air quality in the area is over 150 the client can request a full refund
- We do not offer refunds if air quality is under 150.
- By renting during these months you are assuming the risk of having poor air quality
- https://www.iqair.com/
newsroom/what-is-aqi
Can You Deliver Us to Private Piers & Buoys?
We can deliver to private dock for multi day rentals and can pickup to private pier with a captain. Delivery Fee May Apply.
Are Fuel and Taxes Included in the Rate?
Fuel is included in the rate.
Taxes are not included in the rate.
Is a Deposit Required?
– We take 100% payment at time of booking.
– If you cancel outside of 14 days of your reservation, you will receive a full refund.
– We will determine if the weather is safe for boating. If the weather is unsafe, we will refund you 100% of your price.
Where Do I Park?
Parking is on the street in front of Mourelatos Lake Front Resort, in Tahoe Vista. Please park and check-in 30 min prior to your reservation.
Do You Offer Transportation?
A lot of our groups are far away or need transportation. We love this company.
Tahoe Elite gets you to us on time and they have sprinter vans!
Do You Rent Water Toys?
– Yes! Click Here For Rates
What if I Don't Feel Comfortable Driving the Boat?
Many of our clients do not want to operate their own vessel.
Our experienced captains will insure you have a good time.
We can provide a licensed coast guard captain for an additional fee.
Can We Go to a Lakefront Restaurant By Boat?
You are allowed to use the valet service. You are not allowed to pull up to any piers.
I Have a Bigger Party. Can You Accommodate Us?
Most Definitely! We can accommodate large groups, wedding parties and bachelor/bachelorette parties. Click here for more info.